Refund Policy

1. Purpose of This Policy

We are committed to providing a reliable booking experience. This policy outlines the procedures for handling cancellations, refunds, and related requests for products or services booked through our platform. Third parties provide some services, and their terms and conditions play a key role in determining whether a refund is available. These terms are shown at the time of booking and in your confirmation details.

2. When a Refund Request May Be Considered 

We may review refund requests in situations including, but not limited to, the following:

• A cancellation made within the permitted cancellation period for your booking

• An incorrect or duplicate charge caused by a payment or technical issue

• The service being unavailable due to events beyond reasonable control, such as natural disasters or regulatory disruptions

Supporting documents, such as a booking confirmation, invoice, or payment receipt, must be provided with all refund requests. 

3. Cancellation Timeframes and Refund Processing

• A full refund may be requested within five(5) days of purchase, provided the booking is marked as refundable, and the supplier’s cancellation policy allows it.

• Requests made after the applicable cancellation deadline may not be accepted unless exceptional circumstances apply.

• Once approved, refunds are typically processed within seven(7) working days. The bank or payment provider may require additional time to complete the transaction. 

4. Non-Refundable Bookings

Certain charges and bookings are not eligible for a refund. These may include:

• Service charges, processing charges, and payment processing costs, unless a refund is required by law.

1. Accommodation Bookings

Accommodation or hotel bookings may not be refundable if:

• Cancellation occurs after the free cancellation period, where one is offered

• You fail to check in, arrive late, or depart earlier than planned

• The booking was made under special conditions, including promotional, discounted, restricted, or non-refundable rates

2. Tour Packages, Tickets, and Activities

Refunds may not be available for tours, tickets, or activities if:

• The booking is clearly stated as non-refundable or non-cancellable

• Cancellation is requested within the supplier’s restricted timeframe, such as 24, 48, or 72 hours before the scheduled start

• You miss the scheduled start time due to late arrival or a no-show

5. Submitting a Refund Request

To request a refund, please follow these steps:

1. Email us at info@globaldocuconnect.com

2. Include your booking or order reference and a brief explanation of your request

3. We will review your request and respond within 2 to 3 working days

6. Cancellations Initiated by Us

In rare circumstances, we may cancel a booking due to factors beyond our control, such as government actions, natural disasters, or technical issues. Where possible, we will offer either:

• a refund, subject to the relevant supplier’s terms, or

• a suitable alternative of similar value, depending on availability

7. Third-Party and Partner Bookings

If your booking was made through a partner or third-party platform, their refund and cancellation rules may apply. In such cases, you may need to contact them directly, as we may not have access to their payment systems or control over their refund decisions or timelines.

8. Contact Details

If you have questions about cancellations, refunds, or a specific booking, please contact us:

Email: info@globaldocuconnect.com